How Do I Get Refund from Etihad Airways?


Posted By: Admin 20 Sep, 2022

Have you recently canceled a flight on Etihad Airways? And now, you are looking for the Etihad Airways refund process and policy. If so, you must look into the following post to get everything related to requesting a refund from the same airline.

As per Etihad Airways refund policy, if you have purchased the ticket at least seven days in advance, you will get a full refund on canceling the ticket within 24 hours of the booking. The airline permits you to request a refund online for the bookings purchased via credit or debit card. You are also allowed to exchange your bookings up to 2 hours before the flight’s departure. 

You can either read the following post or contact the Etihad Airways live person to ask for a refund from the airline. 

Can I Get a refund on Etihad Airways? 

Yes, you can get full refunds on Etihad Airways only when the flight cancellation has been made within 24 hours of the booking. If you are interested to learn more about the same, checking out the whole post is recommended. 

Etihad Airways Refund Policy 

Before looking for the steps to request a refund, you should look into Etihad Airways refund policy. For your convenience, we have mentioned the refund policy in the following list. 

  • As per Etihad refund policy, you can easily process your refund if the ticket has been purchased online via a credit card. And, it can be processed by visiting the airline’s official website.
  • You can only request refunds on the unused parts of the flight tickets purchased at least five days before departure on Etihad Airways.
  • If you have made the payment via a credit card, you will get the money from the airline within 14 to 30 working days.
  • The airline will refund your money to the same card you used to purchase the flight ticket.
  • You don’t need to pay the cancellation fee when a flight has been canceled due to a death or medical emergency. The airline will transfer the full refund to your registered account in such cases.
  • If you want to get a full refund from Etihad Airways, it is a must to cancel the flight within 24 hours of booking.
  • If you have booked the flight through a travel agent, you must contact the travel agent regarding refunds.
  • Etihad Airways doesn’t provide refunds on canceling non-refundable tickets. However, you can get travel vouchers for canceling the same tickets. The flight credit vouchers can be used for further bookings on the same airline.

How can I get a refund on Etihad Airways?

It is quite easy to request a refund from Etihad Airways as it has a simple and flexible refund policy. If you have already canceled your flight and now want to request a refund, get through the following information. 

Etihad Airways allows you to request a refund online and over the phone call. Below, we have mentioned both of these methods of requesting refunds from the same airline.

Request a refund online 

  • First, visit the official website of Etihad Airways to initiate the refund process.
  • Afterward, go to the Manage my booking section and enter the booking details, such as the booking reference code and the passenger’s last name.
  • Next, choose your flight under the My Trips section.
  • It will redirect you to the payment page, where you can view all the deducted amounts from the original cost.
  • Choose the submit option to confirm it.
  • Finally, the airline will send you a confirmation mail on your registered email ID.

Request a refund over the call 

  • Dial Etihad Airways customer service number 1800 123 3901 to request a refund.
  • Once a live person answers your call, follow the IVR menu to proceed further.
  • After that, provide them with your booking details so they can process refunds.
  • Once you have provided the required info, wait 14 to 30 business days to get a refund on your bank statement.

One of the methods mentioned above will assist you in requesting a refund from Etihad Airways. Remember that it is mandatory to cancel the flight ticket before requesting a refund from the airline. 

How to request a refund for an Etihad Airways non-refundable ticket?

As per the Etihad Airways refund policy, you are not allowed to request a refund on canceling the non-refundable ticket. However, if you cancel the non-refundable ticket, the airline will provide the flight voucher after deducting the service fee from the original fare. 

The flight voucher can be availed of at the time of booking future flights on Etihad Airways. After applying for the travel voucher, you will get discounts on flight tickets during reservations. 

If you are looking for additional information on requesting an Etihad Airways refund, connect with a live person at the airline. 

How to check your Etihad Airways refund status?

If you wish to check your refund status on Etihad Airways, the following information can help you. Here, you will get the appropriate steps to check the refund status online whenever you want. 

  • The initial step is to launch the official website of Etihad Airways.
  • Next, go to the ‘Manage my Booking’ section.
  • Afterward, type in the booking reference code and the passenger’s last name.
  • Choose your canceled flight and select the refund option.
  • Now, enter the cancellation date and tap on next.
  • Enter the booking reference code and select the refund status to check the exact details.

If you experience issues while performing the steps mentioned above, you should get a human by dialing Etihad Airways Customer Service Number. And then, ask for assistance on checking the refund status of your canceled ticket. 

Frequently Asked Questions 

Q1: How do I get a refund from Etihad?

To get a refund, you can simply email the airline at [email protected] For this, you must have your booking reference code and passport copy. The airline will transfer the refund amount in the form of the original payment. 

If you have purchased the ticket from a third-party or travel agent, you should contact the agent to get a refund. 

Q2: Will I get a full refund for Etihad Airways?

You can get refunds from Etihad Airways only when you have purchased a refundable ticket from valid resources. Requesting a refund between 96 and 24 hours before departure is mandatory to get full refunds. 

Q3: How long are Etihad refunds taking?

Etihad Airways usually takes 14 to 30 business days to transfer your refund on your bank statement or card. To check the refund status, you can connect with the live representative at Etihad any time. 

Q4: Are refundable flights actually refundable?

Yes, refundable tickets are actually refundable. It simply means when you cancel your refundable flight ticket, the airline will transfer the full refund to your registered account. However, Etihad Airways refundable tickets are costlier than non-refundable tickets. 

Q5: How do I know if my flight is refundable?

If you want to know whether your Etihad ticket is refundable, visit the official website of the airline and go to the flight page. If the ticket shows a low fare, your ticket is non-refundable, and vice versa. 

You can also dial the Etihad Airways customer service number to know if the flight ticket is refundable. 

Q6: What is the difference between a refundable and a nonrefundable airline ticket?

Sometimes, passengers have to pay the service fee to get a full refund on Some refundable tickets. On the other hand, you cannot ask for a refund on canceling the non-refundable tickets on Etihad Airways.

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