How Do I Speak to a Person at Qantas?

How to speak to a person at Qantas from Australia?

You should use the Qantas airlines official phone number in Australia dial 1800 177 474/1800 177 474 and speak to a live person at its representative for any help.

Qantas Airlines live person -FAQs

Is it possible to cancel my Qantas flight and receive a refund?

If your Qantas flight is canceled, we’ll rebook you on the next available flight to your scheduled destination (if feasible) at no extra charge. You can also pick between a Flight Credit or a Refund. You will not be charged any fees for changes or cancellations.

Can I get a call back from Qantas?

Yes, Qantas Airlines offers a callback service. Furthermore, the Qantas call-back option allows you to skip waiting on hold and receive a callback from Qantas travel representative when most suitable for you.

Most importantly, to receive a callback, go to the airline’s website and provide your contact information, including your name, phone number, Qantas Frequent Flyer number, where you’re flying from, and the time and day you’d like to receive callback. The call-back service is only accessible for Australian and New Zealand contact center numbers.

How can I contact Qantas by email?

Yes. Although Qantas does not give customer care email addresses, several local branches enable customers to contact them by email. Furthermore, Members of the Qantas Frequent Flyer program can get assistance by emailing frequent [email protected], and consumers booking hotels with Qantas are given an email form to fill out.

What is the best way to contact Qantas?

Qantas, Australia’s flag carrier, is undoubtedly one of the most dependable airlines in the world. Its customer service is excellent: phone assistance, email, online chat, frequent flyer contacts, airport help desks and booking offices are available 24 hours a day, seven days a week. However, there may be situations when you want immediate assistance, in which case contacting Qantas airline customer service is the best option.

What are the Best times to contact Qantas?

The sooner you call, the less time you’ll have to wait. Call Qantas during off-peak hours during the week (Tuesday to Thursday) to avoid long durations of waiting on hold.

Moreover, early in the morning (4 am–7 am AEST) is the ideal time to contact; however, calling late on weekends increases your chances of timely response.

How to contact Qantas Hotels?

You can contact Qantas Hotels on their dedicated live chat or phone numbers if you have any questions about your hotel booking. 

Dial 1300 738 206 (Australia) or +61 2 8059 0182 (outside Australia) for refund and cancellations requests. Flyers may contact Qantas Hotel phone numbers every day between 8:30 am and 5:30 pm. 

What is the phone number for Qantas?

Members of the Qantas Frequent Flyer program get access to personalized customer service. When you call the mainline and submit your frequent flyer number, you will generally be sent to a Platinum customer service representative. You’ll get your dedicated number if you’re a Platinum Frequent Flyer with Qantas.

How long is Qantas hold time?

The average wait time for the Qantas contact center is over 30 minutes in the morning and early afternoon and around 55 minutes late afternoon and evening. 

Early in the morning, 4 – 7 am. AEST is the optimum time to phone Qantas.

What is Qantas’s phone number in Australia?

• In Australia, dial 13 13 13 to reach Qantas. Call 13 11 31 if you are a Frequent Flyer member.
• Customers from Sydney, Melbourne, Perth, Brisbane, and other Australian cities do not have their own Qantas phone lines.

How to send a Qantas message?

Fortunately, the SMS service was recently established by Qantas airlines to address issues its customers are facing. It’s especially beneficial if you have a basic question that the airline can answer by sending a few text messages. The time it takes to receive an SMS answer is comparatively quicker than getting a call back from a call center.

• Use 0477 QANTAS or 0477 726 827 to text Qantas via SMS.

How to Access Qantas live chat?

The availability of Qantas webchat fluctuates; at present, it offers general assistance to Frequent Flyer members and consumers with questions concerning hotel reservations can also use it.

What is Qantas contact international number?

Call 1800 177 474 to access the main Qantas Australian helpline and +61 2 8222 2662 outside Australia.

Qantas provides different contact numbers geographically in more than 50 countries outside of Australia. Check ‘Qantas Telephone Numbers by Country’ for a list of international telephone numbers on Qantas airlines website. 

How to contact Qantas for a refund?

There is no need to call Qantas helpline phone number because they give a simple, complete online form to ask for a refund.

• Firstly, enter your Booking Reference and last name and the system will automatically fetch your booking data immediately.
• Please keep in mind that the refund might take up to 8 weeks to process, and the airline will contact you via email or talk to a person at Qantas, once it completes its process.

Who should I contact in Qantas for group flight booking?

• If you wish to book a group flight, call Qantas Group Travel at 13 26 24 in Australia and talk to a person at Qantas (lines are available Monday through Friday from 8.30 am to 5.30 pm AEST) or fill out the online form. You may also reach out to us by email at [email protected].

• Call +44 (0) 203 684 4034 for groups departing from the United Kingdom (9 am – 5.15 pm, Monday to Friday).

• Contact your local Qantas office for groups traveling from countries other than Australia.